Every business day, more than 1.6 million payments are made using BPAY. This makes it Australia’s most widely used bill payment service*. To join the thousands of businesses already using BPAY to help manage their billing, talk to your bank or contact us today.
*RFi Payments Diary 2018.
Better cash flow. Your money clears within one banking business day.
Simply register as a biller with your bank, then add the BPAY logo, your Biller Code and a Customer Reference Number to every bill you send.
When a customer pays by BPAY, you’ll have the money in your account on the next Banking Business Day^ – a day when Sydney or Melbourne banks can make settlement – together with an electronic payment file for easy reconciliation.
Your bank sends you a customised payment information file, with everything you need to update your receivables system and keep track of payments.
^The process may vary between banks.
To become a BPAY biller, fill in the Become a Biller form and we will ask your bank to contact you or you may contact them directly.
BPAY is only available for businesses that have been incorporated or formed in Australia, have an ACN or ABN and a banking relationship with an Australian bank. BPAY payments can also only be made from participating Australian banks.
BPAY is a service delivered through your bank, which will also set the fees for using BPAY as a payment service. Please speak with your bank for further details.
You get to choose which accounts you would like to offer your customers to make their BPAY payments through. The options are:
When you accept a payment from a credit card account, you’ll enjoy cleared funds in your account the next Banking Business Day^ – a day when Sydney or Melbourne banks can make settlement.
There is no risk of credit card chargebacks, because the payment is processed through the BPAY system from the underlying account, and not via the credit card. Further, the payment is made from within the secure environment of the customer’s online bank.
^The process may vary between banks.
The CRN is a unique 2–20-digit number that appears on every customer bill. You use the CRN to identify the account or bill to be paid, without providing any personal information about the customer.
You can use CRNs like account numbers, putting the same CRN on every bill you send an individual customer. Or you can use them like invoice numbers, putting a different CRN on each individual bill. We call that a variable CRN, which can be used to track individual transactions for a customer that may receive multiple bills from you within a billing period.
You can even use an Intelligent CRN (iCRN) that ensures customers are only able to pay the exact amount you have specified, or by a particular date you have specified, or both. See What is an Intelligent Customer Reference Number iCRN (below) and how do I set it up? for more information. All CRNs also include a ‘check digit’ validation (below) to ensure that your customers can’t enter the wrong details.
The check digit is a special number (or numbers) used in BPAY CRNs, calculated from the other digits in the CRN.
It ensures your customers don’t enter the wrong numbers, or transpose the digits when they are making their BPAY payment. So you can be confident that the bill they paid is the one they meant to pay.
Your bank can help with implementing a check digit routine.